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Help by category
Here you can browse the different categories to find the answer to your question.
General about King.com
Play games
- What are Member tournaments?
- How do Cash tournaments work?
- What are Progressive Jackpot tournaments?
- Where do I find the results of tournaments?
- What do I have to do to claim my prize?
- When do I get my prize in my account balance?
- My tournament was interrupted, can I get my money back?
- How are the prizes calculated?
- My game crashed
- What are Open and Completed tournaments?
- How are the skill levels defined?
- What makes the tournaments fair?
- Why can't I see who is playing and scores before I enter a tournament?
- Am I competing against real players?
- How do I know the posted scores are real and not faked?
My account
- What are jewels?
- How do I get jewels?
- Why is my account is blocked?
- What is Player status?
- How do I open an account at King.com?
- How do I check the balance in my King.com account?
- I have forgotten my username and/or password
- I have forgotten my password
- How do I change my email address?
- Can I change my personal information?
- Can I change my username?
- Do you sell my personal information?
- Why am I denied access to my account?
- How do i change my password?
- Where do I find King.com´s Terms and Conditions?
Community
- What is a player avatar?
- What are avatar items?
- How do the special features work?
- What are jewels?
- How do I get jewels?
- What is the friends list?
- What are enemies?
- What are messages?
- What is a challenge?
- What types of challenges are there?
- How do I send a challenge?
- How do I accept a challenge?
- How do I see if I won a challenge?
- Why can I not use the challenges and other features?
- What are winning and losing moods?
- How do gifts work?
- What is a personal blog?
- What do I do if I see abusive, offensive or illicit content?
- How do I add a friend or an enemy?
Deposit
Withdrawal
Technical help
- How long does it take for a game to download?
- What technical requirements do I need to play King.com games?
- Do I meet your technical requirements?
- Does your software support Macintosh?
- I use Mozilla Firefox. Can I play games at King.com?
- Why do I need to install the King.com Secure game control?
- Does the King.com site use cookies?
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